{"id":657,"date":"2025-04-29T08:14:35","date_gmt":"2025-04-29T08:14:35","guid":{"rendered":"https:\/\/community.ex.io\/?p=657"},"modified":"2025-04-29T08:15:48","modified_gmt":"2025-04-29T08:15:48","slug":"customer-service-manager","status":"publish","type":"post","link":"https:\/\/community.ex.io\/zh\/2025\/04\/29\/customer-service-manager\/","title":{"rendered":"Customer Service Manager"},"content":{"rendered":"<p><strong>Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead a team of service reps for client communication<\/li>\n\n\n\n<li>Create guidelines for excellent service.<\/li>\n\n\n\n<li>Handle customer requests and complaints.<\/li>\n\n\n\n<li>Analyze data to develop training programs.<\/li>\n\n\n\n<li>Coach team members on best practices.<\/li>\n\n\n\n<li>Perform other duties as assigned.<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree in business administration, marketing, finance, economics, or related field.<\/li>\n\n\n\n<li>2+ years of experience in a call center, preferably in finance.<\/li>\n\n\n\n<li>Excellent communication skills with customer-focused mindset.<\/li>\n\n\n\n<li>Proactive, self-motivated, mature, pleasant.<\/li>\n\n\n\n<li>Fluent in Chinese and English; Mandarin is a plus.<\/li>\n\n\n\n<li>Holder of SFC Type 1 &amp; 4 preferred.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Responsibilities: Requirements:<\/p>","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-career-post","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[18],"class_list":["post-657","post","type-post","status-publish","format-standard","hentry","category-career-post","tag-hong-kong"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/comments?post=657"}],"version-history":[{"count":1,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts\/657\/revisions"}],"predecessor-version":[{"id":658,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts\/657\/revisions\/658"}],"wp:attachment":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/media?parent=657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/categories?post=657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/tags?post=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}