{"id":166,"date":"2025-02-06T00:40:56","date_gmt":"2025-02-06T00:40:56","guid":{"rendered":"https:\/\/community.ex.io\/?p=166"},"modified":"2025-03-20T02:33:46","modified_gmt":"2025-03-20T02:33:46","slug":"production-support-engineer","status":"publish","type":"post","link":"https:\/\/community.ex.io\/zh\/2025\/02\/06\/production-support-engineer\/","title":{"rendered":"Production Support Engineer"},"content":{"rendered":"<p>At EX.IO, customer experience is at the forefront of everything we do. To operate functional systems that improve the customer experience, we\u2019re looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and implementing solutions. The ideal candidate will have a solid background in software engineering and be familiar with Python,&nbsp; SQL and shell scripting and task automation, and will work with developers and engineers to ensure that production environment is running smoothly.&nbsp;<\/p>\n\n\n\n<p><strong>Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Working on ways to automate and improve production support related processes<\/li>\n\n\n\n<li>Identifying production environment problems and providing solution<\/li>\n\n\n\n<li>Working with software developers and software engineers to ensure that production environment is running smoothly<\/li>\n\n\n\n<li>Providing Level 1 technical support<\/li>\n\n\n\n<li>Performing root cause analysis of production errors and resolve technical issues<\/li>\n\n\n\n<li>Developing scripts to automate some daily supporting tasks.<\/li>\n\n\n\n<li>Developing dashboard for system healthiness illustration.<\/li>\n\n\n\n<li>Designing procedures for system troubleshooting and maintenance<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Computer Science or related Engineering Bachelor (or above) from top tier university<\/li>\n\n\n\n<li>3 years or more working experience<\/li>\n\n\n\n<li>Familiar with mainstream monitoring tools, such as: Prometheus, Grafana, ElasticSearch, and etc.<\/li>\n\n\n\n<li>Familiar with Linux and shell scripting<\/li>\n\n\n\n<li>Familiar with MySQL, PostgreSQL database<\/li>\n\n\n\n<li>Familiar with Docker and K8S<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>At EX.IO, customer experience is at the forefront of everything we do. To operate functional systems that improve the customer experience, we\u2019re looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and implementing solutions. The ideal candidate will have a solid background in software engineering and be [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"wp-custom-template-career-post","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[18],"class_list":["post-166","post","type-post","status-publish","format-standard","hentry","category-career-post","tag-hong-kong"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts\/166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/comments?post=166"}],"version-history":[{"count":4,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts\/166\/revisions"}],"predecessor-version":[{"id":565,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/posts\/166\/revisions\/565"}],"wp:attachment":[{"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/media?parent=166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/categories?post=166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/community.ex.io\/zh\/wp-json\/wp\/v2\/tags?post=166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}