Responsibilities:
- Lead a team of service reps for client communication
- Create guidelines for excellent service.
- Handle customer requests and complaints.
- Analyze data to develop training programs.
- Coach team members on best practices.
- Perform other duties as assigned.
Requirements:
- Bachelor’s degree in business administration, marketing, finance, economics, or related field.
- 2+ years of experience in a call center, preferably in finance.
- Excellent communication skills with customer-focused mindset.
- Proactive, self-motivated, mature, pleasant.
- Fluent in Chinese and English; Mandarin is a plus.
- Holder of SFC Type 1 & 4 preferred.
