Associate/ Associate Manager, Relationship Manager, Business Development 

Key Responsibilities 

  • Act as a point of contact for clients, maintaining strong relationships to understand their needs and provide personalized support. 
  • Facilitate the onboarding process for clients, ensuring compliance with regulatory requirements and internal policies. 
  • Coordinate with internal teams to ensure smooth account setup and activation. 
  • Provide ongoing support and assistance to clients, addressing their inquiries and resolving any issues in a timely and professional manner. 
  • Conduct regular client reviews to assess their satisfaction and identify opportunities for upselling or cross-selling services. 
  • Collaborate with sales team and financial product team to develop and implement strategies for client acquisition and retention. 
  • Stay up to date with industry trends, regulations, and market developments to effectively address client needs and provide relevant insights. 
  • Handle ad hoc projects assigned by team. 

Skills 

  • Good communication and interpersonal skills, capable of establishing trust with clients 
  • Problem-solving skills, capable of quickly addressing customer concerns and challenges 
  • Strong team collaboration skills, able to work closely with internal teams 
  • Good time management and organizational skills, able to manage multiple tasks and projects effectively 
  • Market research and analysis abilities, capable of identifying market opportunities and competitive advantages 

Education and Experience Requirements: 

  • Bachelor’s degree with major in business administration, marketing, finance, economics or relevant discipline 
  • At least 1-year related experience in customer services or sales role in the digital currency or financial sector.   
  • Knowledge of the digital currency market and industry, understanding of basic concepts and principles is preferred 
  • Familiarity with Hong Kong financial markets and regulations is a plus 
  • Passed HKSI paper 1,7,8 or licensed with SFC Type 1 is preferred 
  • Sound PC knowledge 
  • Good command of spoken & written English & Chinese (Cantonese & Putonghua)  

(Fresh graduates will also be considered.) 

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